Overall Rating:
Promptness of Service
Rate Quote Honored
Staff Knowledge
Staff Courteousness
Vehicle Availability
Vehicle Satisfaction
Value
Would Rent Again
Recommend to Others
3 out of 5 stars
5 stars:
(22)
4 stars:
(15)
3 stars:
(17)
2 stars:
(27)
1 star:
(12)
Based on 93 ratings
Real Reviews / Real Renters
Worst place to rent a car. i got an old Ford Focus with no power windows. Don\'t believe the agents of this company .she made to rent a EZ pass for toll roads for $8 per day and I used only once. There is cash window every toll road.
Renter Review
Vehicles are cleaned inside and out but, the windows need to be cleaned also. The desk tried to put a little fear into me and got me to pre purchase fuel but, when I saw the prices of the service stations in the area, I called and they removed it. otherwise, everything was great!
Renter Review
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Value Car Rental Reviews

Worst place to rent a car. i got an old Ford Focus with no power windows. Don't believe the agents of this company .she made to rent a EZ pass for toll roads for $8 per day and I used only once. There is cash window every toll road.
Mon Aug 29, 2016 - Renter Review Report abuse
Vehicles are cleaned inside and out but, the windows need to be cleaned also. The desk tried to put a little fear into me and got me to pre purchase fuel but, when I saw the prices of the service stations in the area, I called and they removed it. otherwise, everything was great!
Fri Aug 26, 2016 - Renter Review Report abuse
After the guy at the Kiosk hit on me, he proceeded to charge me more than double the price I was quoted. I wanted to get out of there as quickly as possible because I was uncomfortable so I signed for the car and left. Then I noticed the charge was MORE THAN DOUBLE what I was quoted. I called to rectify this but they were extremely unhelpful and did not correct the situation. I DO NOT RECOMMEND this company.
Thu Aug 25, 2016 - Renter Review Report abuse
I was bothered by the fact that the staff forced me to buy collision insurance even though I already had insurance. The staff told me that it was a requirement for Orlando, Florida. when I later called budget and Alamo, they said they would not have forced me to buy collision and it would have been $100 dollars cheaper. I will never rent from this company again.
Thu Aug 25, 2016 - Renter Review Report abuse
This turned out to be a good experience. The customer service person were very helpful and even gave me a mobile phone charger for the trip. I will use your service in future for sure. Much better than Hertz and Avis.
Tue Aug 23, 2016 - Renter Review Report abuse
Location was closed before 8 pm and calls to the office were never returned! I had to scramble and make a last minute booking with a rental company at Orlando International. Never received a call back the following business day.
Tue Aug 23, 2016 - Renter Review Report abuse
When we returned the rental, we informed the agent that there was one toll in Florida that we could not pay because they only accepted Surpass. We had called Sunpass and were told to just give the $1.25 to the rental company as they would be billed directly. She insisted that it was a $25.00 violation plus an additional $15.00 incurred by Value Rentacar. I will be calling Surpass again tomorrow to clarify as they told me something completely different. The agent was pushing for upgrades-never ag
Sun Aug 21, 2016 - Renter Review Report abuse
I have great insurance, and brought a copy of my certificate, also paid with my american express which also gives coverage but was forced to take the ridiculously expensive damage insurance waiver. This was not mentioned anywhere when i did the reservation, I'm never gonna rent from Value again.
Fri Aug 19, 2016 - Renter Review Report abuse
The person that waited on us was courteous, but was very deceptive. I usually turn down the gas deal, but he said that the closest gas stations were $5 and $6 per gallon so $2.69 seemed like a deal because I didn't know the area. When I checked a gas price app when I returned the car he was correct, but there was another gas station .7 miles away at $1.99. He also tried to get us to take the Easy Pass, because he said that you would have to have the exact change and that was not true either.
Wed Aug 17, 2016 - Renter Review Report abuse
It took an hour for the shuttle to come and get me after I called for pick-up. I had to call twice, too! I was also not told on the phone when I made my reservation that I had to leave either a $1,000 deposit (which I find ridiculous) or pay an additional insurance fee (even though I already have insurance). This felt very misleading to me once I arrived at the reception.
Tue Aug 16, 2016 - Renter Review Report abuse